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Returns and refunds

We do not offer any returns or refunds as all items and services are personalised.

We require a 50% non-refundable deposit to proceed with any design work. The remaining balance will be required upon approval of your final proof before work is sent off to print.

We will always send a PDF proof to you to be signed off and approved before we send the designs off to print. Until these are approved by the client nothing will be sent to print. Once you have signed off your proof you bear final responsibility for the design and written elements of your invitations and signage. You will then be responsible for any errors and Soon To Be Wed will not hold any financial costs for reprinting and reshipping any orders that have been approved by the client. The responsibility of all wording is the client’s and not the company. We can work with pre-approved templates that we use or if you wish to provide your own wording, we will use the information exactly as you have provided. We do not proofread your text